Sunday, June 29, 2014

Work Smarter, Not Harder



When it comes to getting involved in music business networking, most people experience a certain degree of fear. That’s perfectly normal. While the prospect of having your own business is exciting, if it’s your first time considering such an ‘independent’ A&R venture, many pitfalls also come to mind. Stop right now and turn those negative fears into positive actions. Let’s focus instead on the skills you need to succeed.

 

The skills you need most are “people” skills. This includes an understanding of some very basic principles involving how and where to meet new talent, making good first impressions, getting to know them and building the relationship.

How and Where to Meet New Talent
We all meet new artists, their managers or their independent label owners all the time through our jobs, while traveling, at social events, and so on. Yet, when we think about ‘having’ to meet new people to build a business, many panic at what to do. That’s because meeting new people has moved from being an unconscious act to a conscious act. When we are consciously aware of situations, we tend to over-analyze and become something other than our pleasant selves. Make meeting new artists, their managers or their independent label owners a natural part of your daily life. Do not stress over whether or not anyone will reject you or your business proposition. Just be yourself. Meet people like you’ve always met them. Just make yourself meet more of them.

Take a normal day’s activities and consciously notice how many people you could meet without moving outside of your usual patterns. You’ll be surprised at how many people whose day would be made better if you simply smiled and treated them with courtesy. They’d take notice of you and many would even give you the opportunity to move into the next area of people skills–making new music business acquaintances.

Make New Acquaintances with Positive First Impressions
In the business world, it’s natural to get a brief background on people you’re considering doing business with. This same premise applies to meeting new potential music business partners when you’re in A&R business for yourself.

It’s time to get to know the people you’re meeting. Begin with a friendly smile. Look them in the eyes. It’s a natural human tendency not to trust anyone who won’t look you in the eye. So build that trust. Next, establish common ground. If you’re at a social gathering, ask how they know the hosts and build your conversation from there. If you’re at an event with your children, ask other parents which children are theirs. Say hello to the shop keeper. Call him/her by name. Thank them for the job they do for you. Show an interest in them. This makes them feel important. You must suppress any desire you have to expound about who you are and what you do. Instead, draw them out.

Getting to Know Artist, their Managers or their Independent Label Owners
Once you’ve gotten comfortable with the previous skills, it will be time to get focused. This is where you gently and warmly ask questions, the answers to which will tell you whether or not you are likely to do business with this artist, their managers or their independent label owners. In the profession of marketing, this is called ‘qualifying.’ Your goal is to come up with three or four strategic questions that you can ask in conversation that will indicate whether or not this artist would be a good candidate to use our products or distribution services.

Let’s say you’re an  independent A&R with phenomenal music distribution services. In conversation, you might mention that you’re working with these great new Digital Music Distributors’. Mention a specific benefit you get from them–more exposure, fewer show cancellations, improved bookings, whatever. Then, ask the artists, their managers or their independent label owners if they distribute their music online. Ask if they like the distribution company they’re working with. Get them talking about their likes and dislikes. If they hate distributors, this person may not be a candidate. Ask what benefit they would be looking for in a Digital Music distributor. It could be something to do with exposure, meeting a specific sales figure, or radio play. Once you get to this point, you’ll know if you could or should be recommending our product to them. If the challenge they have with digital music distribution is the economics of it, you could have a potential new client.

To break this down into easy-to-remember steps, there are really three simple questions:

·         What distributor they have now?
·         What do they like/dislike about it?
·         What would they look for in something new?

The answers to those three questions will tell you whether or not you can do business with this artist.

Solidifying the Relationship
Once you know some artist is a good candidate for either our product, build their interests to a level where they’ll want to either try the product or learn more about the business. You might say, “If I could show you a way that you could move more MP3s, you’d be interested in that, wouldn’t you?” Or, “If I could show you a way to earn extra income each month selling your digital music online without investing a lot of your valuable personal time, you’d be interested to know more, wouldn’t you?”

When they show interest arrange a time to meet. Don’t ask, “When can we get together?” They’ll most likely hesitate. Offer two dates for them to choose between. “I can visit with you about this tomorrow evening or would Thursday be better?” Whichever answer they choose, you’ve got an opportunity to share with them what you know about our product and the music business.

At this point, the relationship becomes a matter of fulfilling promises, sharing fun experiences and growing together. If they get involved with our product, you’ve benefited them personally. 

People do not decide their futures. They decide on their habits and those habits determine their futures. Do you think you could make it a habit to meet at least ten new artists every day? Do you think you could make it a habit to ask three simple, non-threatening questions of every artist you meet? Could you do those things to create the lifestyle of your dreams? If so, an Independent A&R career could be just right for you.

Activity Breeds Productivity in Networking for Clients!



What are you going to do today to build your Independent A&R business? If you have a list of activities to complete that work for the good of your business, wonderful! If you do not, it may time to take a look at your goals for your business and your motivation to succeed in it.


If you were truly inspired enough about our product(s) and the opportunity to build your own Independent A&R business when you joined our company, you should be excited to get up every morning and talk with every artist, artist managers or independent labels you meet about it. The time you spend actually presenting either our products to artist, artist managers or independent labels is what your day should be based on. However, there will be days when you do not have any new artist, artist managers or independent labels to talk with. When that happens, you still need to be productive.

Early in my Independent A&R career, I identified a dozen or so activities I could do that would eventually lead to productivity. I would try to get as many of those activities worked into each day as possible. So, even when business was slow and I didn’t have any artist, artist managers or independent labels to talk with that day, I had other things to do that would bring me future clients to talk with. Eventually, I put these activities on a chart so I could track my efforts and be able to predict my future success.

I would give each of these activities a point value and set a goal to achieve a certain number of points per day. I quickly saw the difference in my success levels when I achieved 50 points in a day versus when I achieved 100.

Here is a list of activities you could and should be doing to build your Independent A&R career to the success level of your dreams:

    Identify new potential artists (users of your product)
    Think of the various groups of artist, artist managers or independent labels you know. In each group, there is likely to be at least one or two artist who would have an interest in our product(s). After all, we all tend to become friends and associate with others who are like us.

    Make calls to potential artists
    Prepare a short message about the benefits of our products that would entice artist , artist managers or independent labels to want to experience them or to learn more. If you reach artist in person; be prepared to ask them when they would like to get together; so they can enjoy the benefits or try the products for themselves. If you reach a voice messaging system, leave the same message, but end with when and how they can best reach you. If you do not hear back from them within 48 hours, try again at a different time of the day.

    Contact existing artists for follow up
    Commit to a regularly-scheduled follow up call, email or in person visit with each, artist manager or independent labels. Your goals are to be certain they are still satisfied with their artist distribution; to determine if they need to place another order or if they’d be interested in trying additional product(s); and to ask who they’ve told about their experience with the product. If they’re telling others about their positive experiences, these artists should be asked either to join the business or to provide you with referrals. Either way, you are increasing your business.

    Schedule presentations or meetings
    Getting a commitment for a presentation or meeting is an extremely valuable activity. Be certain to send out a confirmation of the details immediately and to reconfirm everything the day of the meeting.

    Distribute product information
    Carry your product information with you everywhere. You never know when you’ll encounter an artist, his/her manager or their independent label and strike up a conversation. Of course, you want to lead the conversation to the value of our products. Always be ready to leave something in the hands of new artist. Always ask for managers or independent labels business cards or contact information and follow up immediately with a note of appreciation for their time.

    Prepare for your next presentation
    In very few instances can you be over-prepared to give a presentation on our music services products. If you must, give yourself a presentation in your mirror. Otherwise, have a friend or family member watch your presentation and offer suggestions for improvement—whether it’s in what you say or in your body movements or in the handling of your products.
    Give presentations
    This is the most fun part of most our days. We all love the opportunity to showcase our great products to new potential artists and independent labels. Unfortunately, we don’t get to hold many of these if we haven’t been busy with all the other activities listed above.

    Close new artists
    For this activity, you might give yourself a money value as points. As your selling skills improve, so should the amount of money you earn.

    Identify and contact new artists for the business
    At every presentation, there is likely to be artists, their managers or their independent labels, who have thought of distributing their music online. It’s up to you to discover who they are and make arrangements to talk with them privately about their needs and reasons for making such a commitment. If their needs are strong enough, they’ll make a good addition to your business.

    Referrals received
    Give yourself a point for every referred lead you acquire each and every day. Referrals are like gold—but only when you do something with them.

    Thank you notes sent
    Develop a habit of sending thank you notes to every artist you meet and talk with on a daily basis. I used to set a goal for sending 10 each day. That meant I needed to get out in the world physically or on the phone and talk with 10 artists each day. I would thank past artists for their patronage. I would thank potential artists for sharing their time with me. I would send thank you notes to my mechanic, my dry cleaner, anyone who provided me service. They appreciated it and would often tell others about me—generating interest and leads.

    Attend music business functions or meeting
    If you are with a strong company that is dedicated to growth in our industry and our geographic area, attend every meeting you possibly can. They may all begin to sound the same after a while but if you listen well and meet with others who are in the music business, you will soon find yourself with a network of successful people who will be willing to share new ideas for success with you.

How do you know when it’s time to start your presentation?



How do you know when it’s time to start your actual sales presentation? Wouldn’t it be nice if there was specific time such as 12 minutes into the conversation? You could set a timer on your phone to vibrate in your pocket when it’s time to move into the presentation. If only it were that simple. But it’s not.


We’re selling our wares to people. And no matter how much scientific knowledge we have about human beings, no two selling situations will be identical. Therefore, we have to feel our way along during some of the stages of the sales process. With experience, you’ll get to where you make the transition intuitively. But until then, it’s wise to use a mental checklist of what needs to be accomplished before you’ll have enough information to proceed.

Here’s a list of what I recommend. It’s time to move into your presentation when:


  • You’ve established a comfortable level of rapport with the potential artists.
  • Your artists have told you about their basic needs regarding our product(s).
  • You have discovered that you’re speaking with artists who can make ownership decisions.
  • The funds are available for a purchase to be made today.
  • You know which your artists are most concerned about: value or price of distribution.


If you jump into your presentation before gaining this knowledge you may end up presenting a product or solution that’s just not right for the buyer.

Wednesday, May 21, 2014

What To Do After The Talent Says No!


There can be an awkward moment when an artist says no after you’ve asked them to use our digital music distribution services.  

I can just imagine the the digital distribution education process has been sailing along smoothly with you asking good questions and the artists giving good answers. Based on their answers, you’ve guided them to just the right product for their needs. Suddenly their no feels like you’ve just run into a stop sign that was planted in the middle of the road.

Several things may have just happened:

  • You may feel a bit blindsided by their no (Hopefully not if you’re well-trained).
  • You just asked them for their money, which represents security for most people. In their minds you may have just switched from being helpful to becoming a determined opponent trying to win their money right out of their pockets.
  •  Or, you could have been ever-so-nice, but they weren’t ready (for whatever reason) to go ahead and they feel bad about saying no.

You need to alter the negatively-charged mood created by their no as quickly as possible. Their resistance is raised in expectation of you becoming more stereotypical–more aggressive as a music industry insider.

Average A&R’s will hang their heads, thank the talent for their time and ask if they can stay in touch (even though they know they won’t). Well-trained pros assure artist that their no didn’t make the A&R stop wanting to help them. They re-establish rapport.

It’s as important to re-establish rapport after hearing a no as it was to establish it early in the presentation process. And, it only takes a fraction of the time it did in the beginning. You can simply say, “I see. By the way...” “That’s a great point. By the way...” or “I understand why you’re hesitant. By the way...” or you can say, “I see. But here's the best part...” “That’s a great point. But here's the best part...” or “I understand why you’re hesitant. But here's the best part...” By acknowledging their no, you communicate that it’s all right that your buyer didn’t say yes right away. The buyer will relax and you can keep the sale moving forward by moving on to the next step of reviewing their needs to determine what might have been missed on the first go-around.

PMG offers innovative marketing strategies to successful Artists, Managers, and independent labels who count on us to provide responsive, personal service and strategic brand management. Ultimately, our goal is to establish long-lasting relationships built on integrity and mutual trust as we help guide our clients along the path toward commercial well-being.

After buyers say no

There can be an awkward moment when buyers say no after you’ve asked your closing question. The sales process has been sailing along smoothly with you asking good questions and the buyers giving good answers. Based on their answers, you’ve guided them to just the right product for their needs. Their no feels like you’ve just run into a stop sign that was planted in the middle of the road.
Several things may have just happened:
  • You may feel a bit blindsided by their no (Hopefully not if you’re well-trained).
  • You just asked them for their money, which represents security for most people. In their minds you may have just switched from being helpful to becoming a determined opponent trying to win their money right out of their pockets.
  • Or, you could have been ever-so-nice, but they weren’t ready (for whatever reason) to go ahead and they feel bad about saying no.
You need to alter the negatively-charged mood created by their no as quickly as possible. Their resistance is raised in expectation of you becoming more stereotypical–more aggressive as a salesperson.
Average salespeople will hang their heads, thank the buyers for their time and ask if they can stay in touch (even though they know they won’t). Well-trained pros assure buyers that their no didn’t make the salesperson stop wanting to help them. They re-establish rapport.
It’s as important to re-establish rapport after hearing a no as it was to establish it early in the sales process. And, it only takes a fraction of the time it did in the beginning. You can simply say, “I see.” “That’s a great point.” or “I understand that you’re hesitant.” By acknowledging their no, you communicate that it’s all right that your buyer didn’t say yes right away. The buyer will relax and you can keep the sale moving forward by moving on to the next step of reviewing their needs to determine what might have been missed on the first go-around.
- See more at: http://www.tomhopkins.com/blog/sellingskills/buyers-say#sthash.ExXe51Jv.dpuf